Reference

Open Clear Privacy Choices First

dewan4d Privacy Policy explains what we collect when you create an account, sign in from a phone, browse Dragon Tiger or use DANA and QRIS.

Account dataPayment recordsCookie choicesSecurity requests
dewan4d Open Clear Privacy Choices First
PRIVACY HELP

Contact Us About Policy Questions

A direct support route helps you resolve privacy questions without guessing which account screen to use.

Account data request Ask us to locate the personal data connected with your account. We may request the phone detail used during verification so we do not disclose records to the wrong person.
Payment record check For DANA, OVO, GoPay, QRIS or bank transfer questions, send the transaction reference shown in your account. We use it to separate payment details from unrelated account activity.
Security concern If your sign-in or device access looks unfamiliar, contact the support route displayed in the account area and change your password. We can help connect the security concern to the correct account.
DATA PRACTICES

Check How We Handle Account Data

We keep this policy practical: you should be able to see what information supports account access, payment matching and security.

Account details

We use the contact and verification details you submit to create, protect and locate your account. If a detail changes, contact us through the account support route so the request can be checked against your existing record.

Payment matching

DANA, OVO, GoPay, QRIS, virtual account and bank transfer references may be stored with account activity. This lets us investigate a receipt or status without requesting your wallet PIN.

Cookies and storage

Cookies or similar browser storage can keep sign-in preferences, security signals and page settings. Clearing them may require you to verify your account again on the same mobile or desktop path.

Account security

We use sign-in events, device details and phone verification to identify unusual access. Never send a password, one-time code or wallet PIN through support, even when asking about Privacy Policy.

Retention periods

We retain records only for the period needed for account administration, payment matching, security checks or legal duties that apply to your region. You can ask which records relate to your request.

Change requests

To request correction, access or another permitted change, use the support path shown in your account area. Include the relevant account detail and explain the requested action without attaching unnecessary personal data.

Browse Privacy Policy Answers

These Privacy Policy answers address the searches we hear most often from people preparing to open an account in Indonesia. They cover account creation, mobile access, payment references, cookies, retention and contact steps. If your situation is not listed, use the support route shown after sign-in and mention the specific data or account action you want us to check.

It covers account details, phone verification, device and sign-in records, cookies, payment references and support requests. It also explains why we use those records, how retention works and how you can request access or correction where local law permits.

Yes. The policy covers references connected with DANA, OVO, GoPay, QRIS, virtual account and bank transfer activity. We use those references to match a receipt or status with the correct account, not to request your wallet PIN.

A mobile sign-in can create records such as browser type, device signals, sign-in time and security events. These details help us investigate access and protect your account. Clearing browser storage may require another phone verification step.

Use the support route displayed inside your account area and state that you want an account data request. Include the phone or account detail used during verification, but leave out passwords, one-time codes and wallet PINs.

You can request a correction through the account support path where local law permits. Tell us which detail is incorrect and what should replace it. We may verify account ownership before changing contact or payment-linked records.

We keep records for account administration, payment matching, security checks or legal duties that apply to your region. The period can vary by record type. Contact us through the account route to ask which records relate to your request.

Yes. Access and eligibility depends on local law, and privacy rights can vary by region. Where local law permits, we will explain the available request path and any verification needed before responding about your account data.